JaniTek
  • Ventura, CA, USA
  • Part Time

Job Summary

Objective:The Night Supervisor is responsible for the quality control and staffing of their assigned JaniTek accounts; including all service requirements and direct supervision of assigned staff and must actively and consistently meet/exceed customer expectations. The Supervisor assists the Operations Manager in holding their team accountable to the JaniTek standards, including but not limited too; inspection scheduling and completion, janitor training, reporting of KPI's, employee discipline and covering of accounts.

Key Duties and Responsibilities:

Professionalism

  • Complete the Supervisory Training Program
  • Build a positive relationship with assigned staff and clients projecting JaniTek as a professional, caring company.
  • Maintain a well-groomed professional appearance and adhere to the "Do the Right Thing" standards and codes.
  • Operate safely in accordance with Company policy and procedures at all times.

Operations

  • Help hire and train subordinate employees in their job according to company standards.
  • Ensure that all employees complete all required training, know and understand company rules, security procedures, and proper chemical usage.
  • Ensure that production in each building is performed as per the agreed upon task schedule, hot button sheets, and completed with satisfactory results.
  • Know all service aspects of each client's account.
  • Assist in the start-up of assigned accounts.
  • After start up, inspect each account, on an established inspection schedule.
  • Respond to all reported management or customer complaints/requests as assigned within time frames given.
  • Complete work orders daily in a satisfactory manner.
  • Learn safety program and assist in handling all workers compensation claims accordingly.
  • Track Key Performance Indicators as assigned.
  • Update and coordinate schedules for supervisor visits/inspections and night project work assignments with other supervisors/detailers/project crew.
  • Demonstrate good two-way communication skills with subordinates and other team members.
  • Coordinate and lead daily/weekly production meetings to resolve operational issues and assign production responsibilities with supervisors and floor crew.
  • Develop positive rapport with all staff treating all with dignity and respect.
  • Keep desk area (if applicable), files, and binders organized
  • Keep vehicle washed and clean inside and out.

Minimum Standards of Performance:

The Night Production Lead Supervisor will have satisfactorily completed the above responsibilities when:

  • Operations
  • 95% of supervisors account inspections completed.
  • Safety standards are implemented with all subordinate staff.
  • Training schedule is met for all janitorial and supervisor staff.
  • Daily work Order assignments are completed and reported as assigned.
  • Service
  • Sets inspection schedule prior to the start of each month and updates daily/weekly due to unforeseen events.
  • The individual meets the established monthly targets for visits & inspections.
  • Completes all inspections reports and emails results to operations within 24 hours.
  • Helps to complete all start ups without incident.
  • Completes at least 4 "Above and Beyond" services each week.
  • Follows up on all management/customer requests within hour or mutually agreed upon time frame.
  • Meet formerly with Operations Manager as required to review inspections, supervisor development, janitor HR related issues, and any production scheduling.

Job Requirements

  • Bilingual English and Spanish (Required)
  • Exceptional Driving Record with Valid California Drivers License
JaniTek
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